Live Breaks
What is a live card break?
A live card break is a live-streamed event where sealed sports card products are opened, and cards are distributed to participants based on the break format (e.g., Pick Your Team or Random Team).
Are live break purchases refundable?
Live break entries are final sale upon purchase except where required by applicable law. Please review our Return & Refund Policy for full details.
Can I change my team or cancel a break spot after purchase?
No. Once a break spot is purchased, it cannot be changed, canceled, or transferred.
Are specific cards, players, or hits guaranteed?
No. Card breaks involve randomized outcomes. Specific cards, players, teams, or values are not guaranteed.
When do breaks take place?
Break dates and times are listed on the individual break product pages. Schedules may be subject to change based on operational considerations.
What happens if a break does not fill immediately?
Breaks may remain open, be rescheduled, or proceed as scheduled even if all spots have not been filled. VSC may also offer publicly available promotional pricing or allocate remaining spots as described in our Terms of Service. Completed purchases remain valid and final sale except where required by applicable law.
After Your Break
What happens after a break is completed?
After your break:
- All cards are sorted and organized by team
- You’ll receive a detailed post-break results summary
- Cards are prepared for shipment within 1–2 business days unless you select an available post-break option
Do I need to do anything after the break?
No. If no action is taken, your cards will automatically ship as scheduled.
Can I choose not to have my cards shipped?
In some cases, VSC may offer the option to convert eligible cards into VSC Credits instead of shipping them.
These offers are time-sensitive and must be accepted before cards enter fulfillment.
Can I sell my cards back to VSC?
VSC may offer to purchase select cards following a break.
Buyback offers are optional, time-sensitive, and based on card condition and market factors.
Can I submit cards for grading through VSC?
Yes. VSC may offer grading submission services through trusted third-party grading companies.
VSC acts as a facilitator, and grading outcomes, timelines, and handling are governed by the grading provider.
What happens if I don’t respond to post-break options?
If no action is taken, your cards will ship as scheduled.
Post-break options expire once cards enter the fulfillment process.
What is a “Tough Break”?
In certain situations, VSC may issue discretionary VSC Credits following a break.
This is not guaranteed and is determined on a case-by-case basis.
Shipping & Fulfillment
When will my cards ship?
Break cards ship after the applicable break has been completed and all cards have been sorted and prepared for shipment. Most orders ship within 1–2 business days after fulfillment eligibility is met, as defined in our Shipping Policy.
Do you offer free shipping?
Yes. Break products ship free for U.S. customers. Singles ship free when the combined cart total reaches $100 (before tax). Please see our Shipping Policy for details.
Is tracking provided?
Tracking is provided when included with the shipping service selected or used for the order. Tracking information will be provided once available.
Do you ship internationally?
International shipping may be available depending on destination and carrier support. Customers are responsible for any applicable customs duties, taxes, or import fees.
Singles
Are single-card purchases refundable?
All singles are final sale except where required by applicable law or as otherwise provided in our Return & Refund Policy. Limited remedies may be available for qualifying fulfillment errors or transit damage.
What if my single arrives damaged or incorrect?
Customers should report qualifying issues within 48 hours of confirmed carrier delivery and provide the supporting information described in our Return & Refund Policy. Delayed notice may affect VSC’s ability to verify a claim or provide a discretionary remedy, except where applicable law requires otherwise.
VSC Credits & Founders Program
What are VSC Credits?
VSC Credits are store credits issued by Vaulted Sports Collective through eligible programs, promotions, post-break services, or customer-service resolutions. They may be applied toward eligible purchases on the site, including live break entries and other qualifying products. VSC Credits are not currency, have no cash value, and are non-transferable. Eligibility, issuance timing, and usage terms may vary depending on how the credits were issued.
Do VSC Credits expire?
Yes. VSC Credits expire five (5) years from the date of issuance. Each issuance has its own expiration timeline. Full details are outlined in our Terms & Conditions.
Is the Founders Program an investment?
No. Participation in breaks or the Founders Program does not constitute an investment and does not guarantee financial returns or card value.
When will I receive my Founder VSC Credits?
Initial credits are generally issued within 72 hours of confirmed purchase. Certain tiers may receive installment-based credit distributions following the Activation Date.
Do VSC Credits or Founder benefits apply on Whatnot, eBay, Fanatics Live, or other third-party platforms?
No. VSC Credits, Founder benefits, advance notifications, discounts, Founder-only opportunities, Founder pricing benefits, and related perks apply only to eligible purchases, breaks, and experiences offered directly through Vaulted Sports Collective’s official website or other VSC-operated checkout experiences.
They do not apply to purchases, bids, auctions, breaks, or transactions completed through third-party platforms or marketplaces, including but not limited to Whatnot, eBay, Fanatics Live, or similar external platforms.
Consignment
Can I sell cards through Vaulted Sports Collective?
Yes. VSC offers a sports card consignment service for accepted submissions. Because card acceptance, valuation, selling strategy, fees, payouts, and other consignment details have their own process, please visit our Sell With VSC page for the complete program details and FAQ.
Submission for review does not guarantee acceptance or create a consignment relationship.
General
Are live breaks investments or guaranteed-value purchases?
No. Live card breaks are collector-focused entertainment experiences involving randomized outcomes. Participation does not constitute an investment, and VSC does not guarantee any particular card, outcome, resale value, or financial return.
How can I contact Vaulted Sports Collective?
You can reach us via our Contact Us page or by emailing support@vaultedsportscollective.com. We generally aim to respond within 24–48 business hours, excluding weekends and U.S. federal holidays. Response times may vary during high-volume periods or when additional review is required.
Still have questions?
If you need additional assistance, please contact us through our Contact Us page. All inquiries are handled in accordance with our published Terms of Service and policies.
Note: This FAQ is intended for informational purposes only. In the event of any conflict, our Terms of Service and published policies govern.
